I called my health fund today (today - remember that, it's important) to get phone numbers and reception hours for a specialist in my area. I received the name and number of a particular doctor. I called, and the recording said "reception hours today are 7pm-9pm, no appointment necessary. Please do not leave a message."
Knowing that she was seeing walk-ins tonight I left my exhausted husband home with the kids and drove to the next town at 7:30 in the evening to see the doctor. I arrived (eventually, half the flippin' streets were closed for construction) and had to wait nearly 45 minutes for her to finish seeing the current patient and call me in. It was FINALLY my turn. I walked in, sat down, and she asked me what health fund I was in. When I told her, she said "I don't see patients from that fund." I beg your pardon, you don't WHAT? "I don't see patients from that fund. It doesn't pay well enough. I stopped working with them on September (!) 1st." When I pointed out that she'd kept me waiting for nearly 45 minutes just to announce this she started to lecture me! "What! You'd wait an hour for a hairdresser but it's not worth it to you to wait for a doctor? What! You're not willing to wait an entire day when it's your health? My time is valuable you know." Umm, excuse me?!? And my time is not??? I'll wait if I must for a doctor, you had me waiting for NOTHING you cow! I didn't get to SEE a doctor after all that waiting. I stomped out and then spent the whole drive home reaming out the health fund over the phone for doing this to me in the first place. All they could manage to do was say "ok, we'll note in the file that she's no longer working with us, and would you like an appointment in this other town twice as far away late next week, and by the way why didn't you call the doctor first to make an appointment?" Because the recording, on the phone number that YOU gave me TODAY, said I didn't need to. I was completely apoplectic at this point. I finally sputtered that I would go on their website and find something my damn self.
And to top it all off I never did see a doctor, so I still don't have the pills I need.